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Privacy Policy for Fully Folded

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At Fully Folded, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our services. By using our website and services, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We collect personal information to provide you with our services and improve your experience. The types of information we may collect include:

  • Personal Identifiable Information (PII): Name, email address, phone number, physical address, and any other details you provide during order placement or inquiries.

  • Order Details: Information about the items you submit for our services and any special instructions.

  • Payment Information: Payment details such as billing address and transaction details. Please note, we do not store credit card information. All payments are processed securely through third-party payment processors.

  • Usage Data: Information about your interactions with our website, such as IP address, browser type, and pages visited.

 

2. How We Use Your Information

The information we collect is used to:

  • Fulfill your orders and deliver services.

  • Process payments and refunds.

  • Respond to your inquiries and provide customer support.

  • Improve our services and personalize your experience.

  • Comply with legal obligations and resolve disputes.

 

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:

  • Service Providers: Trusted third parties that assist in service delivery, such as payment processors, delivery partners, and IT support providers.

  • Legal Compliance: Government authorities or law enforcement if required by law or to protect our rights and property.

 

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Secure encryption for data transmission.

  • Regular security assessments of our systems and practices.

  • Limiting access to personal information to authorized personnel only.

 

5. Payment Information

Fully Folded does not store credit card information. Payments are processed securely through third-party payment processors that comply with industry standards such as PCI DSS (Payment Card Industry Data Security Standard). For more information on their privacy practices, please refer to their privacy policies.

 

6. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Accessing the personal information we hold about you.

  • Requesting corrections to inaccurate or incomplete information.

  • Requesting deletion of your personal data, subject to legal and contractual obligations.

  • Withdrawing consent for data processing, where applicable.

To exercise these rights, please contact us using the details provided below.

 

7. Retention of Data

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Once your information is no longer needed, we securely delete or anonymize it.

 

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

 

9. Changes to This Privacy Policy

Fully Folded reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on our website with an updated "Last Revised" date. Continued use of our services constitutes acceptance of the revised policy.

 

Thank you for trusting Fully Folded with your laundry needs. We are committed to protecting your privacy and providing exceptional service.

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