A: Expect top convenience and quality. We pick up your laundry, wash with premium detergents, dry, and fold it perfectly. We cater to both residential and commercial customers, offering flexible scheduling and competitive pricing. Enjoy hassle-free, reliable service with Fully Folded.

A: We have our own laundromat facility with commercial washers and dryers, and we do not farm out your order to random laundromats. This model allows us to enforce and maintain a high quality of service, not leaving it up to third party providers trying to save on margins. We wash, dry and fold your order after hours, while the laundromat is closed to the public. This ensures our staff focuses 100% on your order, and there is no chance anyone else may handle your clothes.

A: We prioritize stain removal by using Tide and OxiClean, known for their powerful cleaning capabilities. Our process targets tough stains, but some older or deeply embedded stains may not be fully removable. For optimal results, inform us of any specific stains when scheduling your wash and fold laundry pickup and drop-off.

A: If we notice a significant or unusual stain during the cleaning process, we’ll reach out to you for instructions. Our goal is to provide the best possible personalized laundry concierge service and ensure you’re aware of any potential outcomes or additional charges on your wash and fold order.

A: At Fully Folded, we exclusively use Tide, a trusted premium detergent, along with OxiClean for superior stain-fighting power. These products ensure your clothes are cleaned effectively, preserving their quality and freshness. We use a selection between regular strength Tide, unscented Tide and heavy duty stain and odor removing Tide. Although there is no additional charge for regular strength Tide, we do charge a slight premium for the unscented and heavy duty Tide. Other wash and fold laundry services charge a premium for even regular strength Tide - not Fully Folded! We believe in quality products that have a proven track record of effectiveness. OxiClean is offered as an add-on service for each wash and fold order to increase the effectiveness of the detergent and get more vibrant colors and whitest whites!

A: At Fully Folded, we take every precaution to handle your garments with care and professionalism. However, it’s important to note that we are not liable for issues related to pre-existing stains or damage to clothing. Here’s how we approach these situations to ensure transparency and client satisfaction: Pre-Inspection: Before starting the cleaning process, we visually inspect your items for any noticeable stains or signs of damage. While we do our best to identify these issues, some stains or weaknesses in fabric may not be immediately visible. We encourage clients to point out any specific areas of concern when dropping off or scheduling a laundry pickup. Client Communication: If we identify significant pre-existing stains or damage during our inspection or cleaning process, we will contact you to discuss the condition of the garment. This ensures you are aware of the issue and allows us to tailor our treatment approach accordingly. Stain Removal Limitations: While we use premium detergents like Tide Pods and stain fighters such as OxiClean, some stains—particularly those that are older, set in, or caused by specific substances—may not be fully removable without risking damage to the fabric. In such cases, we will proceed with caution and prioritize the overall integrity of your clothing. Damage Disclaimer: Fully Folded cannot accept liability for damage caused by pre-existing conditions, such as weak fabric, untreated stains, or prior misuse of the garment. For example, stains that have already altered the fabric may lead to discoloration or thinning, which could worsen during cleaning. Client Responsibility: To help us serve you better, please disclose any known stains or delicate items when booking your service. This allows us to take extra care and apply the most suitable cleaning methods. By working together, we can ensure your clothes are returned in the best possible condition. Fully Folded strives to provide top-tier care for every garment, offering a trusted wash and fold laundry service for our clients. If you have specific concerns, don’t hesitate to contact us—we’re here to make your laundry experience seamless and worry-free.

A: While we strive to provide the best results, no laundry service can guarantee the removal of all stains. Factors such as the age and type of stain affect success rates. We aim to deliver the highest-quality stain treatment laundry service while keeping your garments safe. We recommend dry cleaning for stains that may be unknown or better treated with industrial dry cleaning chemicals.

A: We accept multiple payment methods, including credit cards, debit cards, and online payment options. We can also do Interac eTransfer as requested by many clients. Fully Folded is your ideal choice for reliable and budget-friendly laundry services. Wash and fold laundry is generally priced on a weight basis. Therefore we prepare a preliminary invoice for our services at the time of booking a pick-up and once the order is weighed at our facility, we issue another invoice for the final fee.

A: Wash and fold laundry service is a convenient way to outsource your laundry needs. At Fully Folded, we handle everything from washing and drying to neatly folding your clothes. Simply schedule a pickup or drop-off, and we’ll return your laundry fresh, clean, and ready to wear. It’s the perfect solution for busy individuals looking for affordable laundry services to free up your time for other important things in your life.

A: You can include everyday clothing, linens, towels, and most washable fabrics. For delicate items, please inform us in advance so we can handle them with extra care. Any clothing or items you include to be washed with your order will be assumed as being suitable for washing in a washing machine (ie, not 'dry clean only'). We are unable to check clothing tags so we treat all orders a suitable for being washed in water.

A: At Fully Folded, we make laundry day hassle-free with our easy-to-use pickup and delivery service. Here’s how it works: Scheduling Pickup and Drop-Off: Customers can conveniently schedule their laundry pickup and drop-off directly through our website. Simply select your preferred date and time, provide your address, and let us know any special instructions. Whether you need same-day laundry pickup or flexible scheduling options, our system is designed to accommodate your needs. Notification of Pickup and Drop-Off Times: Once your pickup is scheduled, you’ll receive a confirmation with the exact time window for collection. After your laundry is cleaned, we’ll notify you of the expected drop-off time so you can plan accordingly. Our goal is to keep you informed every step of the way, making Fully Folded the reliable choice for on-demand wash and fold laundry services. Professional Care and Delivery: Our team will collect your laundry at the scheduled time, clean it with premium products and return it fresh, neatly folded, and ready to use. We ensure your clothes are handled with care throughout the entire process. Flexibility and Convenience: Whether you’re at home or work, we bring convenience to your doorstep. Simply leave your laundry in the designated area for pickup, and we’ll take care of the rest. With Fully Folded, you can enjoy stress-free laundry pickup and delivery service tailored to your busy schedule.